DLP Service Error Codes

NOTE

This topic describes only module-specific error codes. For details about universal error codes, see Universal Error Codes.

19100001 Invalid Parameter

Error Message

Invalid parameter.

Description

Invalid parameters are specified.

Possible Causes

1. The value of account is empty or exceeds 1024 characters.

2. The account type is incorrect.

3. The aeskey or iv is invalid.

4. The authorization expiration time is earlier than the system time.

5. Fd is less than 0.

6. The value of tokenid is 0.

7. The bundle name is empty.

8. The value of appindex is less than 0.

9. The value of userId is less than 0.

Solution

Set parameters correctly.

19100002 Encryption and Decryption Error

Error Message

Begin encryption or decryption error.

Description

An error occurs in encryption or decryption.

Possible Causes

1. The number of active encryption and decryption tasks is greater than 100.

2. Duplicate encryption/decryption tasks are performed.

Solution

Try again later.

19100003 Encryption/Decryption Timeout

Error Message

Encryption or decryption timeout.

Description

The encryption or decryption timed out.

Possible Causes

It takes more than 10 seconds to encrypt or decrypt a DLP file.

Solution

Try again later.

19100004 Credential Service Error

Error Message

Credential service error.

Description

An error occurs in the credential service.

Possible Causes

1. The DLP credential service does not exist.

2. The DLP credential service is abnormal.

Solution

Wait for a while and try again, or restart the device.

19100005 Credential Authentication Server Error

Error Message

Credential authentication server error.

Description

The credential authentication server is abnormal.

Possible Causes

1. The credential authentication server cannot be connected.

2. The credential authentication server does not exist.

Solution

Check the credential authentication server and try again.

19100006 Access Denied for a Non-DLP Sandbox Application

Error Message

No permission to call this API, which is available only for DLP sandbox applications.

Description

The caller is not a DLP sandbox application.

Possible Causes

The caller is not a DLP sandbox application.

Solution

The caller must be a DLP sandbox application.

19100007 Access Denied for a DLP Sandbox Application

Error Message

No permission to call this API, which is available only for non-DLP sandbox applications.

Description

The caller cannot be a DLP sandbox application.

Possible Causes

The API cannot be called by a DLP sandbox application.

Solution

The caller cannot be a DLP sandbox application.

19100008 Non-DLP File

Error Message

The file is not a DLP file.

Description

The file is not a DLP file.

Possible Causes

The file is not a DLP file.

Solution

Use a DLP file.

19100009 Failed to Operate the DLP File

Error Message

Failed to operate the DLP file.

Description

The operation on the DLP file fails.

Possible Causes

1. The user is not an authorized user.

2. The sandbox application fails to be installed.

3. The link file is not associated.

4. The number of opened DLP files reaches 1000.

Solution

1. Check that you are authorized to access the DLP file.

2. Wait for a while or restart the system and try again.

19100010 Read-Only DLP File

Error Message

The DLP file is read only.

Description

The DLP file is read-only.

Possible Causes

1. You cannot modify the permission on a DLP file, which is read-only.

2. You cannot write a DLP file, which is read-only.

Solution

1. Check the permission on the file.

19100011 System Service Abnormal

Error Message

The system ability works abnormally.

Description

The system service is abnormal.

Possible Causes

1. The DLP permission service fails to start.

2. The RPC object of the DLP permission service cannot be obtained.

3. The service, on which the DLP permission service depends, fails to start.

4. The IPC data fails to be read or written.

5. The service is not initialized.

Solution

Try again later or restart the device.

19100012 Failed to Apply for Memory

Error Message

Out of memory.

Description

Failed to obtain the memory.

Possible Causes

The system memory is insufficient.

Solution

Try again later or restart the device.

19100013 User Access Denied

Error Message

The user does not have the permission.

Description

The user has no permission.

Solution

Check the user permissions.

19100014 Account Not Logged In

Error Message

Account not logged in.

Description

You have not logged in with an account.

Solution

Log in using your account.

19100015 Upgrade Required

Error Message

Upgrade required.

Description

The system needs to be upgraded.

Solution

Upgrade the system.

19100016 URI Missing in Want

Error Message

uri missing in want.

Description

The want parameter does not contain the URI.

Solution

Set parameters correctly.

19100017 displayName Missing in Want

Error Message

displayName missing in want.

Description

The want parameter does not contain displayName.

Solution

Set parameters correctly.

19100018 Application Unauthorized

Error Message

Application not authorized.

Description

The application is not authorized.

Possible Causes

The application is not in the authorized application list.

Solution

Set the authorized application list.

19100019 DLP File Has Expired

Error Message

The DLP file has expired.

Description

The DLP file has expired.

Solution

Contact the file owner to authorize the file.

19100020 Network Disconnected

Error Message

No network connection.

Description

The device is not connected to Wi-Fi.

Solution

Connect the device to Wi-Fi.

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